1. Introduction

Welcome to Doosti Dreams — an online art studio created by Rachel Doosti, based in Dubai, United Arab Emirates.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide through our website doostidreams.com and related contact forms, online store, and communication channels.

By using our website, you agree to the terms of this policy.

2. Information We Collect

We collect and store the following types of information:

a. Information you provide directly:

  • Name, email address, and phone number (when filling out forms or placing an order).
  • Shipping and billing addresses for art purchases.
  • Any details you voluntarily share when requesting a custom artwork or contacting us.

b. Automatically collected information:

  • IP address, browser type, device data, and approximate location (for analytics and security).
  • Cookies and similar technologies used to improve user experience and site performance.

3. How We Use Your Information

We use your data for the following purposes:

  • To process orders and send purchased artwork.
  • To communicate regarding commissions, collaborations, and inquiries.
  • To improve our website’s performance, design, and security.
  • To send occasional updates or news about new collections (only if you opt in).
  • To comply with legal or tax requirements.

4. Data Sharing and Third Parties

We do not sell or rent your data.
We may share information only with trusted service providers necessary to operate the business, such as:

  • Payment processors (e.g., Stripe, PayPal, WayForPay) — for secure payment handling.
  • Shipping and logistics partners — for artwork delivery.
  • Hosting providers and analytics tools (e.g., Hostinger, Google Analytics) — to maintain and analyze website performance.

Each partner is bound by confidentiality and data protection agreements in line with GDPR standards.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes stated above — typically:

  • For order-related information: up to 5 years (for accounting and legal compliance).
  • For contact form submissions: up to 12 months.
    You may request deletion of your personal data at any time by contacting us.

6. Your Rights

Under applicable privacy laws, you have the right to:

  • Access the data we hold about you.
  • Request correction or deletion of your personal data.
  • Withdraw consent to receive marketing emails.
  • Request transfer of your data to another service (data portability).

To exercise these rights, contact us via info@doostidreams.com.

7. Cookies

Our site uses cookies to:

  • Remember your preferences and improve usability.
  • Analyze anonymous visitor statistics.
  • Manage cart and checkout functionality (if you shop through our store).

You can disable cookies anytime in your browser settings, though this may affect some site features.

8. Security

We use SSL encryption and other security measures to protect your data from unauthorized access, alteration, or disclosure.
However, no system is 100% secure — by using the website, you acknowledge this and agree to proceed at your own discretion.

9. Children’s Privacy

Our website is not intended for children under 16 years of age.
We do not knowingly collect personal data from minors.

10. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Doosti Dreams
Email: info@doostidreams.com
Website: https://doostidreams.com
Location: Dubai, United Arab Emirates